Shipping Policy

At NG1, our commitment is to ensure your shopping experience is as smooth and convenient as possible. Here's an overview of our shipping policy:

Processing Time:

  • Merchandise and clothing orders typically require 1-2 business days for processing before they are dispatched.
  • Nutritional supplements are presently available for pre-order only. Please refer to the product details for estimated shipping dates.

Shipping Methods:

  • We offer standard shipping for all orders.
  • Expedited shipping options may be available at an additional cost during checkout.

Shipping Rates:

  • Shipping rates are determined based on the weight of your order and the shipping destination.
  • Free shipping may be provided for orders exceeding a specified threshold. Please refer to our website for current promotions and offers.

Shipping Destinations:

  • Presently, we exclusively ship to addresses within the United States. International shipping services are not available at this time.

Tracking Your Order:

  • Upon shipment, you will receive a confirmation email containing tracking details.
  • You can track the status of your order using the provided tracking number on our website or via the carrier's website.

Delivery Time:

  • Delivery times fluctuate depending on the selected shipping method and the destination.
  • Standard shipping typically entails 3-7 business days for delivery post-processing.
  • Please be advised that delivery timelines may extend during peak seasons or due to unforeseen circumstances such as weather-related delays or carrier constraints.

Order Changes and Cancellations:

  • Should you require modifications or wish to cancel your order, kindly reach out to our customer support team promptly.
  • Once an order has been dispatched, adjustments or cancellations become unfeasible.

Missing or Damaged Shipments:

  • In the event of a missing or damaged shipment, please promptly inform us to facilitate resolution.
  • Additional information or documentation may be necessary to process claims related to missing or damaged shipments.

Contact Us:

  • Should you have any inquiries or concerns regarding our shipping policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you!

Thank you for choosing NG1 for your shopping needs. We value your support!